Refund Policy

Refund Policy

Last Updated: January 27, 2026

⚠️ Important Notice

All products sold on Softavionix are digital goods delivered electronically via email.
No physical items are shipped.

Due to the nature of digital products, items cannot be returned once delivered.

📦 Digital Product Policy

Because license keys and digital accounts are issued electronically and are immediately accessible, refunds are limited and granted only under the conditions below.

✅ Refund Eligibility

A refund may be approved if:

  • You did not receive your order within 24 hours of purchase
  • The product is verifiably invalid or non-functional, and our support team cannot resolve the issue
  • You received a different product than ordered
  • A duplicate purchase is confirmed
  • The product cannot be activated due to a defect (not compatibility or region restrictions)

🔁 Resolution Priority

Softavionix reserves the right to first attempt:

  • ✔ Troubleshooting
  • ✔ Replacement
  • ✔ Re-issuance

before approving a refund.

❌ Non-Refundable Situations

Refunds will not be issued for:

  • Successfully delivered and activated products
  • Change of mind / no longer needed
  • Failure to review product description
  • System incompatibility
  • Region / country / publisher restrictions
  • Issues caused by user error, misuse, or third-party actions
  • Products suspended/banned due to violation of publisher terms

🖥️ Compatibility Responsibility

Customers are responsible for ensuring:

  • ✔ Correct version selection
  • ✔ System compatibility
  • ✔ Region/platform suitability

Softavionix is not responsible for incompatibility issues clearly stated in product descriptions.

⏱️ Refund Request Timeframe

Refund requests must be submitted within 7 days of purchase.

Requests outside this window may not be eligible.

📧 How to Request a Refund

Please contact support with:

  1. Order number
  2. Email used at checkout
  3. Detailed issue description
  4. Screenshots / error messages (if applicable)

Contact Support

📧 support@softavionix.com

⏱ Response time: within 24 hours

⚡ Refund Processing

If approved:

  • Processed within 5–7 business days
  • Issued to the original payment method
  • Associated license/account may be deactivated

🚫 Fraud & Abuse Protection

Refunds may be denied if:

  • Fraudulent activity is suspected
  • Product misuse is detected
  • Activation/use occurred prior to refund request
  • Policy abuse is identified

🛡️ Our Commitment

We are committed to delivering working digital products and providing fair, responsive support.

📋 Policy Updates

Softavionix reserves the right to modify this policy at any time.
Updates will be reflected on this page.

By completing a purchase on Softavionix, you acknowledge and agree to this refund policy.