Refund Policy

Last Updated: January 27, 2026

⚠️ Important Notice: This is a digital product. License keys are delivered electronically and cannot be returned once issued.

🚫 Order Cancellation: Orders are processed immediately after payment. Due to the nature of digital license keys, orders cannot be canceled once processing has started.

Digital Products Policy

At Softavionix, we are committed to providing high-quality digital software licenses and ensuring customer satisfaction. Please read our refund policy carefully before making a purchase.

📋 Final Sales Policy

Due to the nature of digital products, all sales are final once a license key has been delivered.

If a license key does not work as intended or cannot be activated, we will provide troubleshooting assistance or a replacement key at no additional cost.

Refunds are not provided for activated, used, or successfully delivered license keys.

🔑 Nature of Digital Products

All products sold on our store are digital software licenses delivered instantly via email. Due to the nature of digital products, once a license key has been delivered and revealed, it cannot be returned or exchanged.

✅ Refund Eligibility

We offer refunds in the following circumstances:

Non-delivery: If you did not receive your license key within 24 hours of purchase
Invalid license key: If the license key provided is invalid or does not activate properly
Wrong product: If you received a different product than what you ordered
Duplicate purchase: If you accidentally purchased the same product multiple times
Technical issues: If the software is incompatible with your system despite meeting stated requirements

❌ Non-Refundable Situations

Refunds will NOT be issued in the following cases:

Change of mind after the license key has been revealed
Failure to read product description or system requirements
Purchasing the wrong product version (please verify before purchase)
Issues caused by user error or misuse of the software
After the license key has been successfully activated

⏱️ Refund Request Timeline

All refund requests must be submitted within 14 days of purchase. Requests made after this period will not be considered.

📧 How to Request a Refund

To request a refund, please contact our support team with the following information:

Your order number
Email address used for purchase
Reason for refund request
Screenshots or evidence of the issue (if applicable)

Contact us at: support@softavionix.com

⚡ Refund Processing

Once your refund request is approved:

Refunds will be processed within 5-7 business days
Refunds will be issued to the original payment method
You will receive a confirmation email once the refund is processed
The license key will be deactivated and cannot be used

🔄 Exchanges

We do not offer direct exchanges. If you need a different product, please:

Request a refund for the original purchase (if eligible)
Place a new order for the correct product

🛡️ Our Guarantee

We stand behind the quality of our products. All licenses sold are:

✅ 100% genuine and official
✅ Sourced from authorized distributors
✅ Verified and tested before delivery
✅ Backed by our support team

📞 Customer Support

If you experience any issues with your purchase, please contact us before requesting a refund. Our support team is available 24/7 to help resolve any problems.

Email: support@softavionix.com
Response time: Within 24 hours

📋 Policy Updates

We reserve the right to update this refund policy at any time. Any changes will be posted on this page with an updated revision date.

By making a purchase on Softavionix, you acknowledge that you have read, understood, and agree to this refund policy.