Privacy Policy

Privacy Policy

Last Updated: January 27, 2026

At Softavionix, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

1. Information We Collect

1.1 Personal Information

When you make a purchase or create an account, we collect the following personal information:

  • Name
  • Email address
  • Billing address
  • Payment information (processed securely through our payment providers)
  • Order history and transaction details

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

  • IP address
  • Browser type and version
  • Operating system
  • Pages viewed and time spent on pages
  • Referring website
  • Cookies and similar tracking technologies

1.3 License Activation Data

We may collect limited information related to license activation to prevent fraud and ensure compliance with license terms.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Order Processing and Delivery

  • Process and fulfill your orders
  • Deliver license keys via email
  • Send order confirmations and receipts
  • Provide customer support

2.2 Communication

  • Respond to your inquiries and support requests
  • Send important updates about your orders
  • Send promotional emails (with your consent)
  • Notify you of policy changes
  • You may withdraw your consent at any time.

2.3 Website Improvement

  • Analyze website usage and performance
  • Improve user experience
  • Develop new features and services
  • Conduct market research

2.4 Security and Fraud Prevention

  • Detect and prevent fraudulent transactions
  • Protect against unauthorized access
  • Ensure license compliance
  • Maintain website security

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in:

  • Payment processing (e.g., Shopify Payments, PayPal)
  • Email delivery services
  • Website hosting and maintenance
  • Analytics and marketing tools

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders or legal processes
  • Government or regulatory requests
  • Protection of our rights and property
  • Prevention of fraud or illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small text files stored on your device that help us improve your browsing experience and analyze website usage.

4.2 Types of Cookies We Use

  • Essential Cookies: Required for website functionality and security
  • Analytics Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Used to deliver relevant advertisements
  • Preference Cookies: Remember your settings and preferences

4.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality. Some cookies are required for essential site functionality and cannot be disabled.

5. Data Security

We implement industry-standard security measures to protect your personal information:

  • SSL/TLS encryption for data transmission
  • Secure payment processing through certified providers
  • Regular security audits and updates
  • Access controls and authentication
  • Encrypted data storage

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements
  • Provide customer support

You may request deletion of your personal information at any time, subject to legal, tax, and regulatory retention requirements.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access and update your personal information at any time through your account settings or by contacting us.

7.2 Marketing Communications

You can opt out of promotional emails by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

7.3 Data Deletion

You may request deletion of your personal information by contacting us at support@softavionix.com. Please note that some information may be retained for legal or operational purposes.

7.4 Do Not Track

We currently do not respond to "Do Not Track" browser signals, but you can manage cookies through your browser settings.

8. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on this page
  • Updating the "Last Updated" date
  • Sending an email notification (for significant changes)

Your continued use of our website after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Softavionix
Email: support@softavionix.com
Website: https://www.softavionix.com

13. GDPR Compliance (For EU Residents)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

To exercise these rights, please contact us at support@softavionix.com.

14. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to deletion of personal information
  • Right to non-discrimination for exercising your rights

We do not sell your personal information to third parties.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.